Why Agencies and Brands Need to Embrace True Storytelling

To build on the opportunities that today’s hyperconnected and social consumer as well as new distribution platforms offer, agencies and brands need to move away from thinking about branded content and embrace true storytelling.

The difference? Stories rely on the intended audience to develop their own imagery and detail to complete and, most importantly, to co-create, whereas content does not. Content is primarily created in the internal mind of the content originator, with no heed to the mind or to the context of the audience.

The truly great storytellers have long embraced the fact that the most powerful stories happen in the mind of the audience, making each and every story unique and personal for the individual. They also understand that stories are important because they are inherent to the human experience. Stories are how we pass on our accumulated wisdom, beliefs and values. They are the process through which we describe and explain the world around us, and our role and purpose in it. Audiences have always known this and asked for stories—they’ve never asked for content.

As the German literary scholar Wolfgang Iser noted: “No tale can ever be told in its entirety.” His reader-response theory “recognizes the reader as an active agent who imparts ‘real existence’ to the work and completes its meaning through interpretation.”

It is this acceptance of the concept that we cannot—nor should we try to—tell any story in its entirety, and the subsequent embrace of the mind of the audience in co-creating our story that is the vital step we need to make if we are to truly resonate emotionally with our audience.

But why does it really matter?

There is little hesitation in knowing we operate in a cultural and technological world where consumers know everything about a brand, from who owns it to where and how products are manufactured and sold. As a result of this, companies are now evaluated by much more than their products. We are in a world where a brand’s values and the emotions they evoke are narrative material.

This presents marketers with an amazing opportunity, as the most powerful way to persuade someone of your idea is by uniting the idea with an emotion. It’s indisputable that the best way to do that is by telling a compelling story.

But we need to recognize that it demands insight and skill to present an idea that packs enough emotional power.

A couple of examples—one old and one new—of great storytelling. The legendary Steve Frankfurt, who is credited with creating the tagline “In space no one can hear you scream” for the 1979 movie Alien, clearly understood the role of co-creation in telling stories. This line created a world for the imagination to populate. It allowed the audience to put themselves in the story and co-create its own sense of claustrophobia, fear and isolation. It was simple and comprehensible yet gave clear direction and meaning. It perfectly captured the idea of the brand (or in this case, movie), teasing us as to what the film would deliver and at the same time aligning perfectly with the experience of it. It was a story in its own right.

More recently was Intel’s The Beauty Inside, a “social movie” that centered on a guy named Alex who wakes up every day with a new face and body. While there were many reasons to applaud this work, it was the central notion itself that drove its success. As director Drake Doremus says, “The story was exciting to me. The idea of waking up in somebody else’s skin every day but being the same person on the inside … was some territory I was interested in exploring.” This is equally true of the audience.

When we start to program a brand, we need to understand its full narrative and which parts of the story we need to create, which to co-create with the audience and which to leave to allow the audience to impart and complete their own meaning.

Despite the great work mentioned here, I don’t believe this subtle yet vital shift is one that the majority of people in our business clearly understand. How we embrace this difference between content and stories and then bring true storytellers into our world will be the key to the future success of our industry.

Content is dead. Long live storytelling.

PR Insider: 7 SEO Basics Every PR Pro Should Know

Content marketing is now a $44 billion industry. And with businesses planning to increase their budgets toward search engine optimization (SEO) by up to 44% this year, PR professionals must be savvy in digital communications tactics in order to remain in the game.
 At a minimum, every PR pro should know the following seven SEO basics:
1) Build strong links. When another website links to your own site, Google awards you with “SEO points” for being a place that someone else found interesting, helpful or relevant. The more popular the site that links to you, the better.
So how can you aim to get more link-backs? Look at what you’re probably already doing a lot of: Pitching the media and blogging. News outlets naturally draw high traffic online. If you secure an opportunity for a client in, say, The New York Times, make sure that client’s name is hyperlinked in the story. Help your client launch and maintain a keyword-rich blog, and pitch them as guest contributors for high-traffic sites.
2) Understand meta text. The titles, descriptions and keywords written into each page of a client’s website hugely impact that site’s organic SEO strength. Titles are by far the most important piece of meta text, followed by descriptions. Search engine results often display only the first 150 characters of description text, so help your clients draft succinct, keyword-rich information to describe themselves within the space that Google allows.
3) Avoid common mistakes when measuring search rank. PR is all about measuring the before-and-after of a campaign. As an SEO consultant, record where your clients rank in their respective industries before you start a project, and continue to monitor how they climb in search results for those same keywords as your recommendations are implemented.
One of the most common mistakes people make can be avoided with a few clicks. When searching terms to determine where your client ranks, make sure you’re logged out of your Google account. If you use Gmail for work and must be logged in, search under Google’s “Hide private results” option, which has the graphic of a globe (see below). By default, your setting is on “Private results” (the graphic of a person), which takes into account your personal search history. Assuming you visit your clients’ websites quite often, “Private results” will cloud those sites’ true rankings, giving you biased data.

Google’s “Hide/Show Private Results” button

4) Know what works—and what doesn’t—on social media. Social signals are increasingly important to ranking. But don’t expect social media to work miracles on its own; creating a Facebook page or Twitter handle won’t really affect SEO unless quality content is being shared on those platforms. Likes, retweets, shares, comments and +1s all send Google cues that your content is relevant, and thus should be ranked higher.
5) Use photos to tell your story. Web users love images. It’s no surprise that visual tools like Pinterest, Instagram, Vine and Tumblr have taken off in recent years. In fact, Pinterest now drives more traffic than Google+, YouTube and LinkedIn combined, and last year the site beat out Twitter in referral traffic.
In addition to scanning the text written into websites and press releases, search engines also index images. Make sure the alt tags used to title your clients’ image files (usually .jpg or .png) include the same keywords—both brand name and industry term—that you’d write into a press release or blog entry.
6) Keep the Google bots happy. It’s tempting to include every keyword you (or your client) would ever want to rank for, but Google will punish you for it. “Keyword stuffing”—the overuse or repetition of keywords and phrases—can cause Google to flag your site as spam, resulting in a lower search ranking that’s harder to escape.
To avoid being the PR pro who placed your client on Google’s blacklist, do what you do best: Write like a human, not an SEO machine. Don’t force keywords if they don’t fit naturally in the text. And present information online the way search engines like to read it—broken down by topic into multiple pages. Google bots are professional organizers, so a site formatted like a well-kept filing cabinet is one they’ll award with stronger SEO
7) Let search engines spill their secrets. There are two ways to easily find the top-searched keywords in your client’s industry: Google’s Keyword Planner and Google’s guessing feature, which you’ll see every time you type terms into the search bar. Use these tools to create a “keyword bible” that you reference while copywriting, making sure to incorporate popular terms in PR and social media materials. Using the guessing feature, find the questions your client’s prospects are asking online and look for media opportunities to answer those questions.